We will happily replace, reprint or refund any flawed, damaged, poor-quality print or incorrect items at no additional cost to you. Please email us at email@example.com within 14 days of receiving your package and include photos of the item you are unhappy with. We will respond with return instructions and will get your replacements or refund processed right away. Items being returned must be in the same condition that you received it, unworn / unused, with tags, and in its original packaging. Please DO NOT return your items without our return instructions. Items sent back to us without requesting a return will not be accepted. Refunds will be automatically refunded to your original payment method. Please understand that it can take some time for your bank or credit card company to process and post your refund. Due to phone and monitor settings colors may vary. *NOTE All products are custom made by a network of high quality printers across the globe which can produce variant outcomes of the same design. If you feel the colors of your item are very different from the item you purchased, please let us know so we can fix this for you.
Due to the nature of our products being “made to order” we are unable to accept returns or exchanges due to change of mind or wrong sizes ordered. All products are listed with measurements to assist in purchasing decisions. Please refer to these guides and measure before ordering. If you are in between sizes we recommend sizing up. We strongly discourage ordering multiple sizes with the intent to return the sizes that do not fit. If you believe you received the wrong size or that your item size was not as described, please contact us within 14 days of receiving your package so we can make it right for you.
MY ITEM IS DAMAGED/DEFECTIVE - Painted Love Apparel accepts the return and replacement of damaged/defective items. Please see our *Satisfaction Guarantee* policy on steps to take in this circumstance.
I RECEIVED THE WRONG ITEM – Painted Love Apparel takes full responsibility for wrong items sent. Please see out *Satisfaction Guarantee* policy on steps to take in this circumstance.
I DID NOT RECEIVE MY ORDER - For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Please take the following steps before contacting customer support.
- Check the shipping address you provided when placing your order.
- Check with neighbors to see if they accepted your package.
- Check with your post office to see if they have your package.
- Please track your order here.
If all of the above fail please email firstname.lastname@example.org so we can assist you further. Claims deemed an error on our part are covered at our expense.
WRONG ADDRESS - PLEASE MAKE SURE YOUR DELIVERY ADDRESS IS CORRECT. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you and received original parcel back. An invoice for postage will be sent to you to have items reshipped to correct address. We do not issue refunds in this circumstance.
UNCLAIMED - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. We do not issue refunds in this circumstance.
GIFT CARDS/SALE ITEMS - Unfortunately, we cannot accept returns on sale items or gift cards.
Please contact us with any concerns at email@example.com.
- Once an order is placed it cannot be cancelled. Orders are processed immediately and electronically with our vendors and artisans across the globe and they do not accept cancellations from us.